At JIVANTAA, your satisfaction is our top priority. If you're unhappy with your purchase, we're here to help with easy returns and exchanges.
1. Return Eligibility
You can request a return if:
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The product is damaged, defective, or not as described.
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You received the wrong item.
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The item is unopened/unused and in its original condition with tags, labels, and packaging intact.
⏱️ Return requests must be made within 7-15 days of delivery.
2. Non-returnable Products
Certain items are non-returnable due to hygiene, safety, or customization reasons, including:
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Personal care & hygiene products
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Innerwear, lingerie, and socks
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Perishable goods (like food or flowers)
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Customized, made-to-order, or personalized items
(Products marked as "Non-returnable" on the product page cannot be returned.)
3. Exchange Policy
Exchanges are allowed only if:
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The wrong size or color was delivered.
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The product is defective or damaged.
You can request an exchange within 7 days of receiving the order. Exchange is subject to product availability.
4. Return/Exchange Process
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Go to My Orders in your JIVANTAA account.
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Click "Request Return/Exchange" on the relevant order.
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Choose the reason and upload photos (if applicable).
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Our logistics partner will schedule a pickup.
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Once we receive and inspect the item, we will issue a refund or replacement as per your choice.
5. Refund Process
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Refunds will be initiated within 3–7 business days after the returned product passes quality check.
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Refund will be credited to your original payment method (Bank Account/UPI/Wallet).
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In case of Cash on Delivery (COD), you will be asked to provide bank details for refund processing.
6. Cancellation Policy
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Orders can be cancelled before they are shipped.
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Once shipped, cancellation is not possible; you can initiate a return after delivery.
7. Customer Support
For help with returns, exchanges, or product concerns, reach out to us:
📧 Email: support@jivantaa.com & info@jivantaa.com (Mon–Sat, 10 AM to 6 PM)